We offer store credit on all full-price items returned within 30 days of receiving your order, as long as they meet the following conditions:

+ Item(s) were purchased from the Seira Lace online store – www.seiralace.com
+ Item(s) have not been worn, washed, or damaged
+ Item(s) are in their original condition with tags attached
+ Item(s) are returned in a protective postal bag

Sale items are final sale and are not eligible for return.

The following items are not eligible for return unless deemed faulty:
+ Panties (Underwear) for hygiene reasons

Full-price items purchased during a promotional period or with a welcome discount code are eligible for return for store credit.

Any shipping fees paid at the time of purchase will not be credited when processing your return.

The cost for returns is the responsibility of the customer. We recommend using a tracked method of postage to ensure your item arrives to us safely.

If you believe your item is faulty or damaged, please email hello@seiralace.com to lodge your return. When reaching out, provide your order number, a clear description of the issue, and photos of the fault.

Our team will assess your request, and if the product is confirmed to have a manufacturing fault (not general wear and tear), we will offer a replacement, store credit, or a full refund.

Common signs of wear & tear (not considered faults):
+ Stretched lace or fabric due to wear
+ Loose threads or slight variations in stitching
+ Snags or pulls from improper handling
+ Damage caused by washing or improper care

Faulty item claims will be reviewed within 2 working days, and we will notify you of the outcome as soon as possible.

If you have received an item(s) that is not what you ordered or there is an issue with your order please lodge your return by contacting our Customer Care team via email: hello@seiralace.com 

Please provide a clear description of the issue and you will need to attach photos of the incorrect item(s). Your return will then be reviewed by our team. Once approved, we will replace the item(s) or provide a store credit or full refund where a replacement is not available.  

Please allow up to 2 working days for your return to be reviewed.

If your order is returned to sender, a shipping fee of $8 AUD will be required to re-ship all orders within Australia. For international orders, a shipping fee of $13 USD will be required to re-ship all orders to your country.